Privacy Policy

Effective Date – May 27, 2026

How do we protect your information?

At ExchangeRight Real Estate, LLC (“ER”), we are committed to maintaining the trust and confidence of our clients. We believe it is important for our investors to understand the measures we take to safeguard their personal information. Our Privacy Policy describes the practices and controls we have established to protect the information entrusted to us.

  • We never sell our consumers’ personal information.

  • We have internal policies and procedures to protect the confidentiality and security of our consumers’ nonpublic personal information. These policies and procedures include implementing access controls, data encryption protocols, and secure disposal methods.

  • We use the contact information you provide to us to convey important administrative information to you.

  • We train our staff to flag suspicious requests and activities. This helps our Firm to protect its clients by immediately identifying and reporting any attempts at fraud, phishing, or identity theft.


What Information do we collect?

For consumers, ER only collects the information necessary to facilitate consumer requests to engage in transactions. This generally includes the collection of personal information that you provide to us, such as but not limited to the following.

  • Name

  • Address

  • Phone Number

  • Email addresses

  • Date of birth

  • Social security number

  • Government-Issued Identification

  • Financial information including income and/or net worth

  • Account Balances

When you visit our website, we may collect and retain certain nonpublic personal information about you, including:

  • Name

  • Email address

  • Phone number

  • Location


Why do we collect this information and what do we use it for?

For consumers, we are required by securities laws and regulations to collect certain information before accepting subscriptions in our offerings. ExchangeRight only discloses consumer information to nonaffiliated third parties as permitted by law.

For visitors to our website, any of the information we collect may be used in one of the following ways:

  • To improve our website: We continually strive to improve our website based on the information and feedback we receive from you.

  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.

  • To send periodic emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. (Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.)


Third party links:

We may occasionally share information about third‑party products or services on our website. These third‑party sites have their own privacy policies, which means their practices may differ from ours. Because we do not control these websites, we aren’t responsible for what they do with your information. However, we care about your experience and strive to link only to sites we believe are trustworthy. If you have any feedback about these third‑party sites, we would be happy to hear it.


Do Not Track Signals:

Some browsers allow the transmission of “Do Not Track” (“DNT”) signals to websites that the user visits. Unless required by law, we do not take action in response to these signals.


What are cookies and how do we use them?

Cookies are small files that a website sends to your device through your web browser (if you allow) that enables the website to render as well as to recognize your device, remember information about your visit, and improve functionality or analytics. Please note that some cookies are necessary for the website to render and work correctly.

We use cookies to keep track of advertisements and compile aggregate data about site traffic and interaction so that we can offer better site experiences and tools in the future. We may contract third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.


Additional Detail for California Residents – California Consumer Privacy Act (CCPA):

The California Privacy Act (CCPA) provides California residents additional data privacy rights, including the following:

  • The right to know about the personal information a business collects about them and how it is used and shared;

  • The right to request deletion of personal information collected from them (with some exceptions);

  • The right to opt-out of the sale or sharing of their personal information including via a user-enabled privacy control such as the GPC;

  • The right to not to face retaliation or discrimination for exercising their rights under the CCPA.

  • The right to request correction of inaccurate personal information that a business has about them; and

  • The right to request that a business limit its use and disclosure of sensitive personal information collected about them.

To exercise any of the CCPA rights herein, including submitting an opt-out request, or a request to delete or correct personal information, please contact ExchangeRight using the contact information listed below. For more information, please refer to California’s website https://oag.ca.gov/privacy/ccpa

Any privacy questions or concerns can be directed to:
ExchangeRight Real Estate
Attention: Privacy Team
1055 E Colorado Blvd #310
Pasadena, CA 91106
(855) 317-4448
privacy@exchangeright.com


Your Consent:

By using our site, you consent to our privacy policy.


Data Retention:

ER will retain your personal information from or about you for as long as reasonably necessary and proportionate to achieve purpose(s) for which the personal information was collected or processed as outlined in this privacy notice, unless a longer retention period is required and permitted by law.


Entities covered by this policy:

This privacy policy applies to the following affiliated entities:

  • ExchangeRight Real Estate, LLC and its offerings

  • Telos Capital, LLC

  • Altus Capital, LLC

  • Provident Realty Capital, LLC

If a consumer decides to engage in a transaction offered by any of these affiliate companies, their nonpublic personal information that is collected by or provided to ER may be shared with the affiliate’s authorized staff to the extent necessary to facilitate the client’s request.


Right to Revision and Notice Policy:

ER reserves the right to change this policy at any time. When revisions are made, they will be posted to our website, and we will revise the “Effective Date” at the top of this policy. As required by applicable law and regulations, we will notify all current and former investors affected by such changes. However, non-investors are encouraged to review our website for updates to our privacy policy regularly. By continuing to use our website, you agree to the terms of the revised privacy policy.